Information We Collect

When You Contact Us

If you reach out through our website or phone, we gather basic details to serve you properly. This typically includes your name, contact number, email address, and delivery location in Azerbaijan. Sometimes clients share preferences about flower types, colors, or event details—we store these notes to create arrangements that actually match what you're looking for.

Order Information

Placing an order means we'll collect payment details (processed through secure channels), delivery addresses within the Baku region and surrounding areas, and any special instructions you provide. We keep records of your purchase history, which helps us remember your preferences for future orders.

Technical Data

Like most websites operating in 2025, ours collects some technical information—IP addresses, browser types, pages visited, and time spent on different sections. This helps us understand which flower arrangements get the most attention and where people might be getting stuck in our ordering process.

How We Use Your Information

We're not in the business of selling data or building advertising profiles. Here's what actually happens with the information you share:

• Processing and fulfilling your flower orders, including coordinating delivery times that work with your schedule
• Communicating about order status, delivery confirmations, and any issues that might come up
• Responding to questions about our services, flower availability, or custom arrangement possibilities
• Improving our website based on how people actually use it—if everyone's confused by the same page, we need to fix that
• Maintaining records for business operations and compliance with Azerbaijan commercial regulations
• Sending occasional updates about seasonal flowers or new services, but only if you've agreed to receive them

Data Storage and Security

Your information lives on secure servers with encryption protocols that meet current security standards. We've set up multiple layers of protection—not because we're paranoid, but because data breaches are genuinely concerning in 2025.

Access to customer data is limited to team members who actually need it to do their jobs. Our florists don't see your payment information, and our accounting team doesn't need to know your flower preferences. It's about maintaining appropriate boundaries.

Physical Security

Our Xırdalan location maintains physical security measures for any paper records we keep. While most of our operations are digital now, some clients still prefer traditional order forms, and those documents are stored securely.

Your Rights Under Azerbaijan Law

Azerbaijan's legal framework gives you several rights regarding your personal data. We've made these accessible rather than buried in legal terminology:

Access Your Information

You can request a copy of what we have on file about you. This includes order history, contact details, and any preferences we've noted. We'll provide this within 15 business days of your request.

Correct Inaccuracies

If we've got your address wrong or your phone number's outdated, let us know. We'll update our records promptly. Accurate information matters—especially when we're trying to deliver fresh flowers to the right location.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we're legally required to keep certain records for tax or business purposes in Azerbaijan. Even then, we'll explain exactly what we're retaining and why.

Withdraw Consent

If you've agreed to receive marketing emails about seasonal offerings, you can change your mind anytime. There's an unsubscribe option in every message, or you can email us directly.

Information Sharing

We keep a tight circle when it comes to sharing your data. Here's the complete list of scenarios where your information might be shared:

• Delivery partners in the Baku region who need your address and contact number to complete flower deliveries
• Payment processors who handle transaction security—they never see your full payment details, just encrypted authorization codes
• Our accountant, who needs basic transaction records for tax compliance with Azerbaijan regulations
• Legal authorities, but only if we're formally required to provide information under Azerbaijan law

That's it. We don't have data-sharing agreements with marketing companies, social media platforms, or analytics firms that build consumer profiles.

Cookies and Tracking

Our website uses a modest number of cookies—small files that help the site remember your preferences between visits. We use them to keep items in your cart if you navigate away, remember your language preference, and understand basic traffic patterns.

You can disable cookies through your browser settings, though this might make some features less convenient. We don't use tracking cookies that follow you around the internet or share browsing behavior with advertising networks.

Data Retention

We keep your information for as long as it's useful or legally required. Order records typically stay in our system for five years to comply with Azerbaijan business regulations. After that period, we delete customer data unless you're an active client with recent orders.

Marketing contact lists are reviewed every six months. If you haven't engaged with our emails or placed an order in two years, we'll remove you from our active database.

Changes to This Policy

We'll update this privacy policy when our practices change or when legal requirements shift. If there's a significant change that affects how we handle your data, we'll send a notice to our active customers rather than just updating this page quietly.

The date at the top of this document shows when we last revised these terms. We recommend checking back occasionally if you're curious about current practices.